VeganEssentials Return Policy
We are happy to offer a 30-day return policy on most items (please see exceptions below.) Simply mail the products you would like to return back to us with a note explaining the reason for return. We will refund your money via charge or Paypal, depending on how you paid for your order. You are responsible for the shipping charges to ship back to us. If you would like to exchange an item, please send it back to us with a note detailing what you would like to exchange the product for. Your first exchange will be sent free of charge for the first replacement (inside the USA only - customers outside the USA will be responsible for the cost of shipping on all exchanges), and any subsequent returns or exchanges will be paid for at the customer's expense. If you exchange an item for one of higher value, we will use your credit card on file and apply an additional charges. Please note that original shipping charges are not refunded when full orders are returned.
Please note products that have special circumstances for returns:
-Shoes must be sent back in new, resellable condition and in their original box. If shoes are not returned in proper condition, credit or exchange cannot be given, and shoes will be sent back to you. Reasons shoes will be returned are- marks, scratches, wear on uppers or soles, dirt in soles or excessive animal hair. We suggest trying your shoes on indoors, preferably on carpeting, to reduce any scuffing or noticeable wear.
- Vitamins, Supplements, Body Care, Personal Care, Facial Care and Cosmetics are not returnable, unless you are sent the incorrect item by our error, which must be confirmed by our checking your original order details to show that a mistake was made. In this case where we have made a shipping error, we will send you a postage-paid return label for the incorrect item to be returned to us and we will then send the correct product as well. If you received exactly what was submitted for the order placed with us, we cannot replace or return items that were not sent in error.
- Food items (both for humans and animals) cannot be returned due to their sensitive nature, unless you are sent an expired or incorrect item. If this is the case, we will send you a postage-paid return label for the mis-sent item to be returned to us and we will then send the correct product. We are happy to offer recommendations and opinions on specific food items, so please feel free to contact us for more information before you purchase!
- Clothing (t-shirts, sweatshirts, hats, etc.) cannot be sent back if they have been washed, cleaned, or have visible wear. If there is a variance, items will be sent back to you and no credit will be issued.
-Sale and clearance items that clearly indicate "no returns" are not eligible for refunds or store credits. Items that are sent back to us beyond the 30 day period and have since been discontinued are not eligible for return or store credit.
-Custom or special orders are not eligible for credit or exchange.
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