VeganEssentials Shipping Policy
Most orders are shipped within 24 hours from the time they are received (exceptions are weekends and holidays.) If an order will be delayed by more than 3 working days we will notify you via phone or email.
Orders inside the continental USA are automatically shipped via UPS. Average delivery time is 2-5 days inside the USA, depending on how close you are to Wisconsin.
Regarding UPS 2nd Day Air orders:
If an item is out of stock we will call or write to notify you immediately of this situation. If you have ordered multiple products and some are on backorder, we will ship what is in stock via 2nd Day Air and send the remaining items via UPS Ground when they are in stock again (we cover the cost of the second shipment.) If your order is more than 5 lbs additional shipping charges may apply beyond the standard rates.
We can ship via US Postal Service inside the USA by special request, but our standard shipping rates do not apply. We will charge you the exact cost of shipping via Priority Mail or 1st Class Mail, whichever is most cost-effective. If you request for an order to be sent via USPS instead of UPS, please note that we cannot be held responsible if the package is lost or damaged before it reaches you. All orders to PO Box addresses or shipments requested to be sent by USPS Mail are done so at your risk, so please use UPS shipping whenever possible. If you want to insure your package, please let us know at the time of your order. Additional charges will apply.
All orders outside the continental USA are mailed via USPS Air Mail. As noted in our FAQ section (see upper right), shipping charges will be determined by final order weight and applied once the order is ready to ship. Customer assumes all shipping costs for order (exact ship cost plus US $1.00 for international credit card processing fees) and this will be shown when your order ship confirmation is sent out. All orders will have shipping added to them with no exceptions. Average delivery time is between 6-12 business days. Please note that all orders being shipped outside the USA are ordered at your own risk as we do not have tracking or insurance available for shipping outside the USA, and once it is sent we cannot track it or replace any orders that are lost or damaged. It is extremely rare that a package is lost when shipped internationally (they are usually returned to us due to customs or delivery issues), however, this is still a risk and by ordering outside the USA, you accept this risk as we cannot replace any missing orders, nor can we refund you for orders that do not arrive.
For APO and Alaska/Hawaii orders, we ship via USPS Air Mail. Shipping charges are based on the actual weight of the order- we charge what the Post Office charges us. When you complete your order, you will see a ship total of $0.00 - this does not mean that the shipping charges are free, but that we will determine the actual costs and apply them to your order once it is packed and weighed. If you need to know your ship costs before the order is sent, please note this in the messages/comments area of the order form. Otherwise, all orders will be shipped as they are received without notification for approval.
Orders being sent outside the USA may be subject to import duties - this is determined by your country's postal service. Orders refused due to customs charges will be credited for the product costs, but not the original shipping fees. Several countries have restrictions on importing specific vitamins and supplements - we cannot know the details for all countries, so we ask that you check with the proper sources at your customs/imports office before placing an order. We cannot be held responsible for shipments that are rejected and returned to us.
If you wish to cancel your order, please do so immediately. If you cancel after your order has shipped, you are responsible for the original shipping charges. International orders that are shipped before cancellation will not be refunded until the order is returned to us with all items intact, and original ship costs will not be refunded on orders sent outside the USA as well.
We STRONGLY recommend viewing your confirmation email that is sent once you place your order, so that you may verify your shipping address and item selection details. If you do not supply the correct address at the time of ordering and we ship the order before you have contacted us with a correction, there will be a US $14 charge to have the order re-routed to your correct address (this is what UPS charges us to have a package delivery address changed, and we cannot absorb that cost.) If you are shipping to Alaska, Hawaii, or any country other than the USA, we unfortunately have no way to stop the order once it has been sent, and we are at the mercy of the postal service to eventually get the shipment routed back to us. This can take a few weeks (packages inside the USA) or months (packages sent outside the USA), and the time for it to be returned is something we cannot control [providing that it is not lost in the process of being returned or left at the address you supplied and taken in by the new tenants]. This is why we urge you to verify your address in the confirmation email - if you have a package sent to an address that you did not intend, we are not responsible for costs to have it re-routed (when possible), and for orders outside the continental USA, we cannot replace or refund you for this order until the items are returned to us. If it is returned to us, we can either refund you for any items that we are able to restock and re-sell, or, if you would like to pay the shipping cost again we can re-send the order to you at the correct address.
Please note that with our standard UPS service, the driver who is delivering the parcel will make the final call regarding whether or not a signature is needed at delivery unless it is noted on the parcel - if you do not anticipate being home and expect that your driver might require a signature, PLEASE note in the order comments to put "No signature required" on the parcel so that we can mark this clearly on the box for delivery. Please note that this is only recommended in cases where there is minimal risk of a parcel being stolen - if you have had issues with lost or stolen packages in the past, this is NOT recommended. Also, should the driver leave a note regarding needing a signature or needing special delivery options, it is your repsonsibility to call the number on the slip to make arrangements. We are not responsible for failed delivery attempts during times you are not home, and should the parcel be returned to us after multiple delivery attempts, we cannot refund the original ship costs and a new charge will need to be made if we are to re-send the order. If you do not wish to have the order re-sent in such a circumstance, we will refund for any items that can be restocked, but not on items that are time-sensitive such as bakery or refrigerated/frozen items.
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